by David LaBatt | Jun 30, 2015 | Business
These five questions to ask when outsourcing your call center give you the basis for an informative conversation with any prospective agency. If you don’t like the answers they give you, it’s time to seek another company to help your business succeed in...
by David LaBatt | Jun 22, 2015 | Customer Service
Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you’ve languished on hold listening to elevator music that grows more aggravating by the minute. Maybe you’ve called with a question only to be...
by David LaBatt | Jun 16, 2015 | Services
The Internet changed everything for today’s businesses. As recently as 25 years ago, consumers bought from local vendors, over the phone, or through the mail, and for most businesses, a nine-to-five customer service department was more than enough to keep...
by David LaBatt | Jun 9, 2015 | Customer Service
When a customer has an issue and requests a call back, your company is at a crossroads. A well-handled call could earn you the customer’s loyalty. On the other hand, a negative experience might cost you not one customer but many. According to the 2012 Global...
by David LaBatt | Jun 2, 2015 | Social Media
If your business has never experienced the singular delight that is Onholdwith.com, count your customer service staff lucky. The website is a repository of complaints across Twitter for users tweeting angry, irate, and generally exasperated messages accompanied by the...
