by David LaBatt | Oct 9, 2015 | Services
When it comes to providing support to your customers there are more options than ever before for how they can contact you. As a result, customers now expect to have multiple ways available to them. Multi-channel contact centers help customers reach the company and...
by David LaBatt | Jun 16, 2015 | Services
The Internet changed everything for today’s businesses. As recently as 25 years ago, consumers bought from local vendors, over the phone, or through the mail, and for most businesses, a nine-to-five customer service department was more than enough to keep...
