Welcome to the Novasors Blog
A trusted source for information and news concerning the call center business
How to Maximize Savings by Outsourcing Your Call Center
Call centers are often an essential part of a business. It is where your customers can turn when they have questions or problems. The people who work in your call center make the difference between satisfied customers and disgruntled ones. Because your call center is...
Contact Centers: Multi-channel Options Explained
When it comes to providing support to your customers there are more options than ever before for how they can contact you. As a result, customers now expect to have multiple ways available to them. Multi-channel contact centers help customers reach the company and...
5 More Things Your Customers Expect When Calling You
When your customers call in, they typically have high expectations regarding your center’s ability to field incoming calls and provide satisfactory customer service. If you missed the first part of this series, be sure to check it out. We'll help you make sure your...
5 Things Your Customers Expect When Calling You
From support calls to order placement, customers contact businesses to complete tasks efficiently and effectively. Here are five things your customers expect when calling you. Stellar Customer Service First and foremost, callers expect stellar customer service from...
How to Be Successful at Outbound Sales Calls
Outbound sales are a challenging aspect of your business. You must make your services or products appeal to people who perhaps know nothing about what you offer. In order to maximize results from your outbound sales call efforts, keep the following tips in mind....
How You Can Easily Improve Consumer Engagement
Engaging with your customers boosts their loyalty, and loyal customers are one of the most important assets for your business. Your repeat customers love your products, are less likely to turn to the competition, will give you the benefit of the doubt if something...