The Novasors Blog
Browse articles and news related to call centers and customer service solutions.
How to Maximize Savings by Outsourcing Your Call Center
Call centers are often an essential part of a business. It is where your customers can turn when they have questions...
Contact Centers: Multi-channel Options Explained
When it comes to providing support to your customers there are more options than ever before for how they can contact...
5 More Things Your Customers Expect When Calling You
When your customers call in, they typically have high expectations regarding your center’s ability to field incoming...
5 Things Your Customers Expect When Calling You
From support calls to order placement, customers contact businesses to complete tasks efficiently and effectively....
How to Be Successful at Outbound Sales Calls
Outbound sales are a challenging aspect of your business. You must make your services or products appeal to people who...
How You Can Easily Improve Consumer Engagement
Engaging with your customers boosts their loyalty, and loyal customers are one of the most important assets for your...
Customer Service in the Mobile Landscape
As mobile technology advances, customers interact with companies in new and sometimes unexpected ways. Is your...
Meet Your Customers’ Needs in Their Preferred Space
“Your customer doesn’t care how much you know until they know how much you care,” said Damon Richards, a customer...
What Is Your Abandonment Rate?
Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service...
Are You Losing Customers Because of Hold Times?
It happens to everyone. You phone a business and hear a polite recorded message telling you that all customer service...
5 More Questions to Ask When Outsourcing Your Call Center
If your business has always performed customer service in-house, moving to an outsourced call center can be a daunting...
What Makes a Great Call Center?
Call centers can present an ideal solution for many businesses by solving customer service problems, bringing on...
Top 5 Recent Customer Service Fails
With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The...
How Social Media is Changing the Call Center Concept
In today’s fast-paced world, a phone call can seem frustratingly slow. We’re texting, emailing, and connecting on...
Challenges Call Centers Will Face in the Future
Your call center is one of the most important points of contact with your customers. Customers can ask questions,...
5 Questions to Ask When Outsourcing Your Call Center
These five questions to ask when outsourcing your call center give you the basis for an informative conversation with...
How to Combat Call Center Faux Pas
Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you've...
How an After-Hours Call Center Can Save You Money and Win Customers
The Internet changed everything for today's businesses. As recently as 25 years ago, consumers bought from local...
The Art of the Call-Back
When a customer has an issue and requests a call back, your company is at a crossroads. A well-handled call could earn...
Why the Twitter Hashtag #onholdwith Should Frighten You
If your business has never experienced the singular delight that is Onholdwith.com, count your customer service staff...