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A trusted source for information and news concerning the call center business
What Is Your Abandonment Rate?

What Is Your Abandonment Rate?

Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service team as well as the happiness of your customers. Here’s what you need to know about making your call abandonment rate the best it can be. What Is a Call...

What Makes a Great Call Center?

What Makes a Great Call Center?

Call centers can present an ideal solution for many businesses by solving customer service problems, bringing on experienced professionals, and taking the pressure off in-house staff. But what makes one more than just good? Look for these six qualities that make a...

About Novasors

We offer call center and contact center solutions to companies all over the globe. Based in Lenexa, Kansas, we provide superior yet affordable service you won't get from an overseas company.

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