by David LaBatt | Oct 23, 2015 | Business
Call centers are often an essential part of a business. It is where your customers can turn when they have questions or problems. The people who work in your call center make the difference between satisfied customers and disgruntled ones. Because your call center is...
by David LaBatt | Sep 17, 2015 | Business
Outbound sales are a challenging aspect of your business. You must make your services or products appeal to people who perhaps know nothing about what you offer. In order to maximize results from your outbound sales call efforts, keep the following tips in mind....
by David LaBatt | Aug 19, 2015 | Business
Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service team as well as the happiness of your customers. Here’s what you need to know about making your call abandonment rate the best it can be. What Is a Call...
by David LaBatt | Aug 5, 2015 | Business
If your business has always performed customer service in-house, moving to an outsourced call center can be a daunting prospect. When you’re considering one center over another, be sure to tackle the right issues so you know what you’re getting into. If you missed the...
by David LaBatt | Jul 29, 2015 | Business
Call centers can present an ideal solution for many businesses by solving customer service problems, bringing on experienced professionals, and taking the pressure off in-house staff. But what makes one more than just good? Look for these six qualities that make a...
by David LaBatt | Jul 7, 2015 | Business
Your call center is one of the most important points of contact with your customers. Customers can ask questions, learn about your new products, and gain more reasons for continuing their business with you. However, the customer service landscape has undergone drastic...
