by David LaBatt | May 27, 2015 | Customer Service
While the terms “call center” and “contact center” might sound interchangeable, the services offered between the two differ significantly. Call centers are to contact centers what voice-only flip phones are to today’s smartphones — the...
by David LaBatt | May 19, 2015 | Customer Service
According to the most recent figures from the Bureau of Labor Statistics, the average American call center worker earns $33,110 per annum. In comparison, call center operators in the Philippines typically earn just $4,932 a year. This substantial wage gap makes it...