by David LaBatt | Oct 2, 2015 | Customer Service
When your customers call in, they typically have high expectations regarding your center’s ability to field incoming calls and provide satisfactory customer service. If you missed the first part of this series, be sure to check it out. We’ll help you make sure...
by David LaBatt | Sep 25, 2015 | Customer Service
From support calls to order placement, customers contact businesses to complete tasks efficiently and effectively. Here are five things your customers expect when calling you. Stellar Customer Service First and foremost, callers expect stellar customer service from...
by David LaBatt | Sep 10, 2015 | Customer Service
Engaging with your customers boosts their loyalty, and loyal customers are one of the most important assets for your business. Your repeat customers love your products, are less likely to turn to the competition, will give you the benefit of the doubt if something...
by David LaBatt | Sep 3, 2015 | Customer Service
As mobile technology advances, customers interact with companies in new and sometimes unexpected ways. Is your customer service strategy prepared to address mobile customers? Learn how innovative solutions can give your customer service a boost in the mobile...
by David LaBatt | Aug 28, 2015 | Customer Service
“Your customer doesn’t care how much you know until they know how much you care,” said Damon Richards, a customer service expert. Indeed, the way you interact with your customers can impact your business’s bottom line just as much, if not more so, than the quality of...
by David LaBatt | Aug 11, 2015 | Customer Service
It happens to everyone. You phone a business and hear a polite recorded message telling you that all customer service representatives are assisting other people. You get put on hold with an estimated wait time of anywhere from a few minutes to a half hour or longer....
