by David LaBatt | Aug 5, 2015 | Business
If your business has always performed customer service in-house, moving to an outsourced call center can be a daunting prospect. When you’re considering one center over another, be sure to tackle the right issues so you know what you’re getting into. If you missed the...
by David LaBatt | Jul 29, 2015 | Business
Call centers can present an ideal solution for many businesses by solving customer service problems, bringing on experienced professionals, and taking the pressure off in-house staff. But what makes one more than just good? Look for these six qualities that make a...
by David LaBatt | Jul 22, 2015 | Customer Service
With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The one upside is, when businesses fumble, other companies can immediately learn from their mistakes. Use the lessons from these recent fails to improve...
by David LaBatt | Jul 16, 2015 | Social Media
In today’s fast-paced world, a phone call can seem frustratingly slow. We’re texting, emailing, and connecting on social media more and more, making the traditional phone call feel outdated. Though it’s easy to see this play out in our personal and work experiences,...
by David LaBatt | Jul 7, 2015 | Business
Your call center is one of the most important points of contact with your customers. Customers can ask questions, learn about your new products, and gain more reasons for continuing their business with you. However, the customer service landscape has undergone drastic...
