by David LaBatt | Sep 10, 2015 | Customer Service
Engaging with your customers boosts their loyalty, and loyal customers are one of the most important assets for your business. Your repeat customers love your products, are less likely to turn to the competition, will give you the benefit of the doubt if something...
by David LaBatt | Sep 3, 2015 | Customer Service
As mobile technology advances, customers interact with companies in new and sometimes unexpected ways. Is your customer service strategy prepared to address mobile customers? Learn how innovative solutions can give your customer service a boost in the mobile...
by David LaBatt | Aug 28, 2015 | Customer Service
“Your customer doesn’t care how much you know until they know how much you care,” said Damon Richards, a customer service expert. Indeed, the way you interact with your customers can impact your business’s bottom line just as much, if not more so, than the quality of...
by David LaBatt | Aug 19, 2015 | Business
Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service team as well as the happiness of your customers. Here’s what you need to know about making your call abandonment rate the best it can be. What Is a Call...
by David LaBatt | Aug 11, 2015 | Customer Service
It happens to everyone. You phone a business and hear a polite recorded message telling you that all customer service representatives are assisting other people. You get put on hold with an estimated wait time of anywhere from a few minutes to a half hour or longer....