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Customer Service in the Mobile Landscape

Customer Service in the Mobile Landscape

As mobile technology advances, customers interact with companies in new and sometimes unexpected ways. Is your customer service strategy prepared to address mobile customers? Learn how innovative solutions can give your customer service a boost in the mobile...
What Is Your Abandonment Rate?

What Is Your Abandonment Rate?

Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service team as well as the happiness of your customers. Here’s what you need to know about making your call abandonment rate the best it can be. What Is a Call...

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