Utilities and Other Services

Give your customers industry-leading service for less

We partner with utility companies to offer customers a seamless, user-friendly experience. There are many challenges that await utilities these days such as changing regulations, increasing competition and pressures to lower costs. How does a company slash costs while still providing excellent service? By partnering with Novasors, you don’t have to compromise your reputation in order to save money. We have developed a model that offers intelligent, domestic agents committed to helping you manage your customer service operations. If you are looking for a friendly, efficient utility call center, look no further. Whether your business is gas, water, energy, electric or anything else, we go the extra mile for your company.

As utility monopolies are shrinking, there are many different options for consumers. Labor issues, environmental regulations and evolving legislation make it difficult for utility providers to improve overall efficiency and minimize compliance risks. This is where we come in.

Here are some of the ways we can help you:

• Full service 47,000 square foot contact center based in Lenexa, Kansas
• Increased customer satisfaction through adequate industry-specific training and development
• In-depth reporting including call data and performance metrics
• Over 550 qualified agents ready to represent your brand reputation and promote growth

Take control of communications

Complicated phone trees, long wait times and inattentive staff members create problems for otherwise good utility providers trying to be competitive in this ever-changing marketplace. Outstanding service doesn’t have to be cost-prohibitive. Novasors has created a model that sets businesses up for success when they outsource their call center and telemarketing duties. Containing costs while offering outstanding service doesn’t have to be an obstacle for the modern utility provider when teaming with a customer service leader such as Novasors. We have decades of experience to ensure your company thrives when partnering with us.

We are experts at using various communication channels such as phone, web, e-mail and virtual services to assist your customers with outage, payment and billing information in a timely and clear manner. Deregulation is causing many consumers to compare and analyze their options, making it vital to have a solid communication infrastructure in place to meet inquiry demands. Reducing wait time and offering a clear overview of services and product offerings is a crucial component of remaining competitive. Increased production costs makes it crucial for call centers to expand revenue growth opportunities through effective cross-selling and up-selling strategies, which is precisely what we train our staff to offer. From billing to account management, we can help your business run smoothly.

Partner with Novasors to offer the best service

We have the tools you need to remain competitive. Contact us today at (855) 234-6222 to discuss how we can help you take care of your clients and offer the best service around. We work hard to align our approach to the needs of your clients. We focus on first contact resolution, churn reduction and lowering average handling times to ensure your brand shines in the eyes of the consumer.