Automotive Call Center Services

Reach car shoppers with help from our automotive customer service agents

Dealerships are facing new challenges on a weekly basis when it comes to driving consumer interest and sales. Marketing resources such as newspapers and radio stations are becoming cost-prohibitive in this highly competitive market. The specialists at Novasors can help you reach sales goals using our proven method of driving consumer interest. Our call center can collaborate with your organization to achieve great results. We begin by analyzing how we can provide support at various touch points in your sales funnel. We are experts at processing web leads, communicating timely information through live chat and proving outstanding customer service to every person that calls your organization.

If you are looking for e-mail support to go along with your lead-gen campaigns, we have the ability to exceed customer expectations with our full-service multi-channel contact center solutions. We’ll handle inquiries, follow-up communication and business prospect outsourcing in a cost-effective and efficient manner. This will allow you to spend more time managing your daily operations and less time and money spent trying to market and handle customer inquiries. Perhaps you need help with appointment setting, post-sale application processing or follow-up feedback capture – we are here for you! We can easily coordinate with your dealership and customer relationship management (CRM) process to offer seamless service. Many dealerships rely on call centers to initiate outbound call surveys in order to have a more accurate overview of target markets. We can gather the data you need to run effective marketing campaigns and boost your brand image.

Trust the experts in the business

When it comes to call center and multi-channel contact center outsourcing and solutions, Novasors is the expert trusted by small, medium and large companies alike. Our agents undergo continual advanced training to ensure they are knowledgeable in the specific industry they are dealing with. We have established performance standards and accountability testing to make sure we are constantly delivering the best service. You will be able to track performance easily using our in-depth reports generated on a regular basis. This takes the guesswork out of sales and marketing. Our company is based in Kansas and we feature over 550 qualified customer service agents who are motivated to provide excellent service to all. We handle over 1.6 million phone calls a month and boost productivity through e-mail and live chat capabilities.

Contact us and get started

We want to be your automotive call center. Call us today at (855) 234-6222 to discuss the ways in which we can enhance your dealership or organization. We combine the best agents with the latest technology to ensure we offer the best domestic services available at a reasonable price. This will help grow your business and encourage brand loyalty. If you have a current customer service department that is having trouble keeping up with demands, we offer fantastic overflow services that work seamlessly with your company to ensure no inquiries fall through the cracks. We look forward to partnering with you to offer your shoppers the best experience!