Travel Support

We can help your clients get to where they want to go

When it comes to planning a trip, it is crucial that companies provide a seamless and stress-free experience for prospective clients. Novasors is ready to assist you by handling calls, fulfilling information requests and inquiries, answering e-mails and handling reservations for your valued customers looking to embark on a memorable trip. We are based in Kansas and feature a 47,000 square foot facility home to over 550 qualified customer service agents who are committed to offering the best product.

All consumer inquiries are handled by our domestic staff that is specially trained to know your competitive industry. Travelers will appreciate working with an industry leader when they book their trips or vacations. Our agents adhere to a stringent training model and you will always be able to track process with our in-depth reporting that includes key performance indicators (KPIs) that make it easy to chart a course for success. This results in a consistently high level of customer service which creates repeat business and fuels growth. Our integrated services for travelers and tourists rank amongst the best in the business and we have the numbers to prove it. Novasors handles over 1.6 million phone calls a month and features extensive backup systems to ensure there is no downtime in service.

We understand that the travel industry is extremely competitive these days with online comparison sites so we make it easy to scale up or down to encourage the best results. Our customize service plans make it easy to maximize revenue during busy seasons while scaling back during slower periods to cut costs and remain competitive. The seasonal nature of the travel and tourism industries demands a call center that can react accordingly with speed and precision. Don’t settle when it comes to service – your customers deserve the best and we are committed to delivering it. Here are just a few things that separate us from the rest:

• A contact center that supports calls, web inquiries, and interactive voice response (IVR)
• Commitment to success with in-depth reports that include key performance indicators (KPIs)
• Industry-specific training to offer the best, customized service options
• Highly-trained, domestic agents held to high accountability standards for best results

From small to midsize and large online travel companies, we specialize in outsourcing customer service and support departments to our full-service call center facility. Our vision from day one has been to create the best environment that is designed to meet the needs of a wide variety of organizations. Inquiries can come in at all times, and we are committed to handling them with the highest level of professionalism. Our quality focused multichannel services thrive in the digital age as consumers increasingly harness the power of technology when booking trips or scheduling reservations. Our advanced technology will help you remain competitive at all times.

Partner with us an outsource your customer inquiries

Let us handle your calls and web inquiries using our industry-leading services. We encourage you to call us at (855) 234-6222 to discuss the ways in which we can help you reach your goals and offer the best service to your customers. Whether you need help with reservations and appointment setting or customer acquisition and retention, Novasors can help you. We can also be your help desk and offer troubleshooting or billing support to offer a complete line of services. We are confident you will find us to be an important partner that consistently delivers!