Overflow Call Center Solutions

We can help you ensure each customer is taken care of

You have invested a lot of time and energy setting up an in-house call center, but what happens when demand outpaces your resources? Special promotions, busy seasons and evolving customer trends can spread call centers thin. Maybe you want to be there for customers 24/7 but are struggling to keep up with inquires after hours. Novasors is ready to step in and help you pick up the slack with our expansive center and multi-channel contact center services. We have the ability to integrate with your call center to provide a seamless experience for your valued customers and protect your brand image. Our team of over 550 qualified agents is here to ensure there is no drop-off in call or live chat quality and our in-depth reporting will give you the ability to manage campaigns, promotions and general customer service effectively.

Here are just a few of the ways that we can help:

• After hours and weekend support to round out your customer service plan
• Assistance for promotions, advertising campaigns, events and seasonal demand
• Call center and contact center services featuring multi-channel support such as e-mail and live chat
• Backup for organizations dealing with personnel or equipment limitations or failure

For companies that are experiencing demand that is hard to keep up with, outsourcing the overflow volume to a reputable organization such as Novasors can cut costs dramatically without sacrificing service. This will allow you to reduce hiring, spend less money on training and avoid the high costs associated with temporary staffing. Your clients will receive higher quality service during high volume times as we handle the overflow effectively. We are headquartered in Kansas and all of the agents in our 47,000 square foot facility receive adequate training to keep up with demand and offer superior service.

We can also handle disaster recovery duties if you want to set up a plan of action. This will allow you to react quickly if something goes wrong. Your customers won’t be affected by any outages as we can function as an offshoot of your own call center almost immediately. We work with companies in almost every industry, providing quality inbound and outbound services. We handle over 1.6 million phone calls each month, so you can be confident you are dealing with a leader in the business. In addition to phone inquiries, e-mail support and live chat, we can also assist with message taking, order taking and virtual services.

Contact us today and let us handle your overflow

You can contact us at (855) 234-6222 to discuss different product and service offerings. We will be happy to customize a plan for your organization, no matter the size. In today’s competitive business climate, it is vital that you are there to answer every call, e-mail and inquiry that comes in. We can help ensure that each one of your customers receives the best treatment and you are able to effectively manage costs and monitor productivity.