Health Care Services

Healthcare call center solutions that look after your members

These days, healthcare is dominating the news. As more consumers take ownership of their coverage and care, many companies and providers are looking for assistance in the customer service realm. Hospitals, medical care facilities and providers need a reliable ally when it comes to handling consumer calls and inquiries. Novasors recruits top-notch agents who can help you communicate your message to consumers clearly and effectively. We provide continual training to ensure our agents have the most recent industry and product knowledge. We are focused on delivering the best insurance call center services and offer each client in-depth reports that include key performance indicators (KPIs) to ensure the message is getting across to consumers in the most efficient way possible. We understand the frustrations people have when they are put on hold or have to navigate a confusing phone tree so we developed Novasors as a different type of outsourced call center. Customer relationship management (CRM) is one of our main focuses so you can be assured our agents work hard to build meaningful and lasting relationships with your members to ensure future success and growth.

Compliance standards such as HIPPA demand a qualified team that delivers results. The Affordable Care Act (ACA) has come with many additional questions that we can help answer when your customer calls. Novasors employs over 550 agents who are committed to helping you reach your communication goals with your clients, patients and/or policyholders. We utilize multi-channel technology to ensure the message gets across clear over the phone or online. You can customize the support options to your liking. We are a domestic full-service call center company based in Kansas and have decades of experience. Our approach to the business is like none other, and we are confident you will find our services to be the best in the business.

We understand healthcare is a very personal topic to people. It encompasses health and finances, therefore the utmost care must go into each phone call, e-mail or interaction. We understand the customer service standards for this industry needs for this industry is unique. We focus on professionalism as well as compassion and friendly service when interacting with your customers. When you work with Novasors, you can tailor the service to meet your company’s specific needs. We strive to meet cost-containment goals while delivering the best customer service available to bring you added value and encourage new business.

Partner with a leading call center outsourcing company

If you are ready to outsource your healthcare calls to a domestic leader, please contact us today. We are here to discuss options with you and create a custom plan that can be implemented quickly and conveniently. Personalized engagement is key and we want to bring you the best in the business. Novasors is committed to being an offshoot of your brand, providing your customers and members a seamless experience. We truly strive to provide health care and medicine communication solutions to all.