Customer Service

The support your consumers need, when they need it

When it comes to your business, there is nothing more important than offering excellent customer service. We developed Novasors with this in mind so your business can enjoy domestic call center services from a highly trained team at an affordable price. We don’t outsource the customer support functions so you can be confident each inquiry will be handled by a qualified Novasors agent here in the USA.

Our goal is to provide an experience that is indistinguishable from a call placed straight to your company so your customers enjoy seamless, reliable service at all times. We harness the latest technology to ensure we can offer them the best solutions in their preferred method of communication. We believe this is essential for every company to be considered a leader, which is why we developed our user-friendly approach that will cater to your clients.

Here are just a few of the ways we can provide a better call center experience:

• Reduced expenses without compromising quality
• Service built on industry best practices
• The backing of an accountable, well-trained team
• In-depth reports that allow you to track a wide variety of metrics
• Customized solutions by industry type

As you can see, we are about results and communication. Nobody works harder to maintain your brand reputation and grow your business. In order to offer unparalleled service, we continually invest in technology, recruiting and advanced training methods. We have years of call center experience at your disposal. We understand the importance of continual training and how it translates into improved care, revenue growth and increased brand loyalty.

When you partner with us, our agents become your agents. Your allies. We handle over 1.6 million phone calls each month and employ over 550 qualified customer service specialists in our 47,000 square foot Lenexa, KS facility. We are a company that with a human resources focus that ensures our staff is committed to helping you grow your business and reach new people each day. We specialize in all types of industries ranging from automotive to insurance and financial services. Additionally, we focus on data capture, analysis, conversion improvement, processes and people management to create a truly dynamic approach that is unmatched. We invite you to take a look at our list of services offered. We are always expanding, so please feel free to contact us if you don’t see your industry listed and would like to discuss options.

Get started now by partnering with us

If you are ready to partner with a leader in customer service, we encourage you to give us a call today at (855) 234-6222 or contact us and we will be happy to discuss our various plans and pricing. Our pricing and compensation models are mutually beneficial and based on data that demonstrate actual results compared with the promised performance. This accountability ensures you will truly be getting your money’s worth. How many other call centers offer that? By treating your customers as our own, everyone wins. Outsourcing customer service doesn’t have to be difficult. We’ll walk you through the process and guide you to a plan that encourages growth. Give your loyal clients the service they deserve, when they need it.