Overflow call center solutions
Never miss an opportunity to serve your valued clients.
We can help you ensure each customer is taken care of
You have invested a lot of time and energy setting up an in-house call center, but what happens when demand outpaces your resources? Special promotions, busy seasons and evolving customer trends can spread call centers thin. Maybe you want to be there for customers 24/7 but are struggling to keep up with inquires after hours. Novasors is ready to step in and help you pick up the slack with our expansive center and multi-channel contact center services. We have the ability to integrate with your call center to provide a seamless experience for your valued customers and protect your brand image. Our team of over 550 qualified agents is here to ensure there is no drop-off in call or live chat quality and our in-depth reporting will give you the ability to manage campaigns, promotions and general customer service effectively.
For companies that are experiencing demand that is hard to keep up with, outsourcing the overflow volume to a reputable organization such as Novasors can cut costs dramatically without sacrificing service. This will allow you to reduce hiring, spend less money on training and avoid the high costs associated with temporary staffing. Your clients will receive higher quality service during high volume times as we handle the overflow effectively. We are headquartered in Kansas and all of the agents in our 47,000 square foot facility receive adequate training to keep up with demand and offer superior service.
Here are just a few of the ways that we can help:
After hours and weekend support to round out your customer service plan
Assistance for promotions, advertising campaigns, events and seasonal demand
Backup for organizations dealing with personnel or equipment limitations or failure
Call center and contact center services featuring multi-channel support such as e-mail and live chat
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!