Health Care call center services
Novasors employs over 500 agents who are committed to helping you reach your communication goals with your clients, patients and/or policyholders.
Call center solutions that look after patients, policyholders, and members
These days, healthcare is dominating the news. As more consumers take ownership of their coverage and care, many companies and providers are looking for assistance in the customer service realm. Hospitals, medical care facilities and providers need a reliable ally when it comes to handling consumer calls and inquiries.
Novasors recruits top-notch agents who can help you communicate your message to consumers clearly and effectively. We provide continual training to ensure our agents have the most recent industry and product knowledge.
Compliance standards such as HIPPA demand a qualified team that delivers results. The Affordable Care Act (ACA) has come with many additional questions that we can help answer when your customer calls. We utilize multi-channel technology to ensure the message gets across clear over the phone or online.
HIPPA Compliant call center services
In-depth reporting based on custom KPIs
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!