Consulting Services

Learn from a leader in the call center business

Our goal is to continually improve all aspects of call center and telemarketing operations. We were founded on the principal that customer service mediums are always evolving, but the devotion to the customer always remains the same. Novasors excels by utilizing call center industry best practices and combining them with the latest technology to be able to effectively service many different industries. It doesn’t matter what your challenges or strategic initiatives are, we can help you offer better service with our call center consulting. Solving challenges is what we do best. Our consultants can help you raise the bar and offer better services to every client.

Focus on the needs of your consumers

We use a client-centered approach to address problems and concerns and develop commonsense solutions. If you want to assess your current situation, analyze key performance indicators (KPIs) and set yourself up for success in the future, Novasors is here to help. Our custom action plans make it easy to implement changes that will encourage positive results. We can help small and medium-size call centers define their approach and formalize procedures of larger organizations. From recruiting and hiring practices to organizational management and operations, we have the answers you need. Our leadership team is comprised of business leaders and communication experts who have decades of experience in marketing and executive management. Novasors was developed as an answer to the issues plaguing the telemarketing industry over the last several decades.

Here are some of the ways we can help your organization:

• Develop call center or contact center initiatives that align with corporate directives
• Increase profitability through enhanced cross-selling and up-selling method training
• Detailed reporting and outlining of key performance indicators (KPIs)

Who we are

We are a domestic outsourcing call center based in Kansas. We work out of a state-of-the-art 47,000 square foot facility and employ over 550 qualified customer service agents that operate phone calls and web inquiries in a friendly and efficient manner. We answer over 1.6 million calls each month, making us experts in many different industries and areas of service. In addition to being call center experts, we also focus on data capture, analysis, conversion improvement, processes and people management.

Our client lenders trust that Novasors will help them improve their bottom line by increasing conversion rates, lowering acquisition costs and ultimately help improve their portfolios. This commitment to service and success has benefited us with unprecedented growth over the last several years. From strategic planning overviews to organizational assessments, we can help you optimize your customer service. We are able to customize solutions for businesses of any size, making it easy to find success. Our outbound and inbound solutions are highly regarded and our attentive agents work hard to offer the best product available.

To learn more about how we can help you, please call us today at (855) 234-6222 or contact us. We are confident that you will find our services to be invaluable when it comes to new customer acquisition and overall business growth. We invite you to learn from a leader in the call center business.