Contact Center Services

Contact center solutions for all types of businesses

A lot has changed since call centers emerged in the 1960s as “Private Automated Business Exchanges” (PABX). As technology has progressed, businesses often struggle to keep up with customer service as new tools of communication emerge. In addition to call center services, Novasors provides contact center solutions such as e-mail and live chat. Having a contact center you can trust as a part of your business is essential. Outsourcing duties can save you substantial time and money. This important aspect of multichannel marketing is best handled by an industry leader such as Novasors. We were founded on the principal that customer service is constantly evolving and it takes a different kind of agent to provide the best service. We work tirelessly to train our staff using the latest technology in order to handle customer inquiries at the highest level.

Our advanced software allows contact information to be handled efficiently and our investments in technology will certainly help your organization stand out from the rest. Customer relationship management (CRM) is crucial in today’s highly competitive environment and Novasors is committed to running our contact center in a manner that encourages business growth and new opportunities. Your customers expect nothing short of high quality service each time they contact you which is why we pour so much time into training our agents and building a better company. Whether your customer prefers call, e-mail or chat, we are committed to being there for them. We are based in Kansas and feature over 550 qualified customer service agents that receive constant training in the specific industries we deal with. We answer over 1.6 million calls a month and handle a large volume of e-mails and live chat inquiries to offer a comprehensive call center solutions option.

How we can help you grow while offering great service

Whether you want to capture customer satisfaction reviews, initiate outbound telemarketing campaigns or simply be there for the customer on a inbound basis, Novasors has a solution for you. Our multichannel capabilities are highly regarded and offer great value for your money. Business process automation is one of the easiest ways to boost productivity but it is crucial that you partner with a company that doesn’t cut corners on quality and agent training. Outsourcing your service duties to us means you have complete control over the way we partner with your company. Furthermore, our overflow service and backup solutions ensure you will never miss an opportunity to interact with your valued clients.

Novasors understands the need for accountability and we provide in-depth reporting to ensure that you are receiving the best results possible in a contact center. For more information on how we can help you with your contact center outsourcing, please call us at (855) 234-6222 or contact us to set up a time to discuss options. We are confident you will find our full range of solutions to be just what you need for your business. Contact us today and learn how we can help you.