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Top 5 Recent Customer Service Fails

Top 5 Recent Customer Service Fails

With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The one upside is, when businesses fumble, other companies can immediately learn from their mistakes. Use the lessons from these recent fails to improve...
How to Combat Call Center Faux Pas

How to Combat Call Center Faux Pas

Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you’ve languished on hold listening to elevator music that grows more aggravating by the minute. Maybe you’ve called with a question only to be...
The Art of the Call-Back

The Art of the Call-Back

When a customer has an issue and requests a call back, your company is at a crossroads. A well-handled call could earn you the customer’s loyalty. On the other hand, a negative experience might cost you not one customer but many. According to the 2012 Global...

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