by David LaBatt | Jul 22, 2015 | Customer Service
With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The one upside is, when businesses fumble, other companies can immediately learn from their mistakes. Use the lessons from these recent fails to improve...
by David LaBatt | Jun 22, 2015 | Customer Service
Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you’ve languished on hold listening to elevator music that grows more aggravating by the minute. Maybe you’ve called with a question only to be...
by David LaBatt | Jun 9, 2015 | Customer Service
When a customer has an issue and requests a call back, your company is at a crossroads. A well-handled call could earn you the customer’s loyalty. On the other hand, a negative experience might cost you not one customer but many. According to the 2012 Global...
by David LaBatt | May 27, 2015 | Customer Service
While the terms “call center” and “contact center” might sound interchangeable, the services offered between the two differ significantly. Call centers are to contact centers what voice-only flip phones are to today’s smartphones — the...
by David LaBatt | May 19, 2015 | Customer Service
According to the most recent figures from the Bureau of Labor Statistics, the average American call center worker earns $33,110 per annum. In comparison, call center operators in the Philippines typically earn just $4,932 a year. This substantial wage gap makes it...