After hours and weekend call center solutions
Be there for your customers whenever they need to reach you.
Be there for your customers at all times
Although your business may close at 5pm, chances are you will have customers that want to reach you at their convenience, not yours. An after hours call center gives you the ability to communicate with the most important aspect of your business (your clients) at all times! Any company that could receive an urgent after-hours call should consider partnering with an after hours telemarketing call center to ensure the best service at any hour.
Novasors live agents can communicate your specific instructions or offer detailed information to help you satisfy your customers when you aren’t available to handle inquiries. We work hard to ensure you will never miss an important phone call. We’ll begin by establishing a plan that fits your budget at will offer the best service. All Novasors agents operate out of our 47,000 square foot Lenexa, Kansas facility so your customers will enjoy the best domestic service whenever they call. Why subject your valued clients to an automated service or overseas company when you could offer them friendly, reliable support that is cost effective and smart. Here are some of the reasons companies use Novasors for their after hours telemarketing needs:
You’ll never miss another phone call
Reduce abandonment rates and frustrated clients
Grow your business and protect your reputation
Interactions with live, domestic agents
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!