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A trusted source for information and news concerning the call center business
Top 5 Recent Customer Service Fails

Top 5 Recent Customer Service Fails

With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The one upside is, when businesses fumble, other companies can immediately learn from their mistakes. Use the lessons from these recent fails to improve...

Challenges Call Centers Will Face in the Future

Challenges Call Centers Will Face in the Future

Your call center is one of the most important points of contact with your customers. Customers can ask questions, learn about your new products, and gain more reasons for continuing their business with you. However, the customer service landscape has undergone drastic...

How to Combat Call Center Faux Pas

How to Combat Call Center Faux Pas

Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you've languished on hold listening to elevator music that grows more aggravating by the minute. Maybe you've called with a question only to be shuffled...

About Novasors

We offer call center and contact center solutions to companies all over the globe. Based in Lenexa, Kansas, we provide superior yet affordable service you won't get from an overseas company.

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