Consulting Services
We have the knowledge necessary to help you succeed.
Learn from a leader in the call center business
Our goal is to continually improve all aspects of call center and telemarketing operations. We were founded on the principal that customer service mediums are always evolving, but the devotion to the customer always remains the same. Novasors excels by utilizing call center industry best practices and combining them with the latest technology to be able to effectively service many different industries. It doesn’t matter what your challenges or strategic initiatives are, we can help you offer better service with our call center consulting. Solving challenges is what we do best. Our consultants can help you raise the bar and offer better services to every client.
We use a client-centered approach to address problems and concerns and develop commonsense solutions. If you want to assess your current situation, analyze key performance indicators (KPIs) and set yourself up for success in the future, Novasors is here to help. Our custom action plans make it easy to implement changes that will encourage positive results. We can help small and medium-size call centers define their approach and formalize procedures of larger organizations. From recruiting and hiring practices to organizational management and operations, we have the answers you need. Our leadership team is comprised of business leaders and communication experts who have decades of experience in marketing and executive management. Novasors was developed as an answer to the issues plaguing the telemarketing industry over the last several decades. Here are some of the ways we can help your organization:
Develop call center or contact center initiatives that align with corporate directives
Increase profitability through enhanced cross-selling and up-selling method training
Detailed reporting and outlining of key performance indicators (KPIs)
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!